What does Oxthorpe Barwell do?
We are a UK document preparation and letter-writing service. We draft formal complaint letters, contract and dispute correspondence, Subject Access Requests, and notice and termination letters on your behalf, ready for you to send. We are not a law firm and do not provide legal advice.
Are you solicitors or a law firm?
No. Oxthorpe Barwell is a document administration and letter-writing service. We prepare clearly worded correspondence and supporting documents for you; we do not provide legal advice or representation.
How much does it cost?
Fees are quoted individually for each matter and confirmed in writing before any stage begins. We work in stages, so you are never charged in advance for work that has not been carried out. The initial case review is free.
How long does it take?
Once we have your full brief and supporting documents, initial letters are typically prepared within 30 days. We confirm a realistic timescale with you when we take on your matter.
Where are you based and who can you help?
We are based in Shirley, Solihull and prepare documents remotely for clients across the UK.
Can I cancel after I instruct you?
Yes. You have the right to cancel within 14 days of signing your service agreement. Full terms, including how refunds are handled, are set out in our Cancellation and Refund Policy.
What types of letters can you prepare?
We prepare formal complaint letters, contract and dispute correspondence, Subject Access Requests, notice and termination letters, regulatory and ombudsman letters, and timeshare exit correspondence.
Do you send the letters for me?
We prepare your correspondence and, where a stage includes it, we can submit it on your behalf and give you a full copy. You always approve the final wording before anything is sent.
Is my information kept confidential?
Yes. We are registered with the ICO and handle your information securely, in line with UK GDPR and the Data Protection Act 2018. We only use your details to prepare and progress your matter.
What happens after the letter is sent?
The organisation you have written to will usually respond within their own timescales. If a further letter or an escalation is needed, we can prepare that as a separate stage, which we quote for in advance.
How do we get started?
Tell us about your matter through our contact form and we will come back to you within one business day with a free initial review.
Request your free initial review
Tell us about your matter and we will come back to you within one business day, at no cost and with no obligation.
Request a Free Review Call 0121 838 4460