We prepare professionally drafted correspondence and formal documentation on your behalf, clearly structured, precisely worded, and delivered at every stage of your matter.
We explain exactly what we are doing and why at every stage, no jargon, no surprises.
Nothing is sent without an internal review. Your correspondence is accurate, professional and purposeful.
Initial letters are typically prepared within 30 days of receiving your full brief and instruction.
Your data is handled securely and in full compliance with UK GDPR and the Data Protection Act 2018.
You are never asked to pay upfront for work that has not been done. Each payment relates to a defined deliverable.
We handle the preparation and administration of formal written correspondence across a range of personal and business matters.
Support for consumer and commercial disputes, from assessing the agreement and the history to preparing the correspondence the dispute needs.
Learn more →For clients considering an exit from a service, commercial or consumer agreement. Notice that does not follow the contract can leave you worse off, so the wording is the starting point.
Learn more →A voluntary route towards an agreed resolution where both sides are willing. We can discuss whether it suits your matter and prepare the correspondence proposing it.
Learn more →A structured process in which an independent arbitrator decides the dispute. We can review whether that route is open to you under your agreement and prepare the documentation.
Learn more →For timeshare and holiday-product owners seeking to understand their agreement and the exit routes realistically available to them.
Learn more →From your initial enquiry to final correspondence, we handle every step of the administrative process on your behalf.
We review the details of your matter at no cost, assess whether we can assist, and confirm the appropriate service for your needs.
A dedicated member of our team contacts you to introduce the process, answer your questions, and confirm your instruction.
We gather all relevant documentation from you, agreements, correspondence, statements, or any other supporting materials.
We walk through the full timeline of your matter with you to ensure every detail is accurately captured before drafting begins.
Our team prepares your formal correspondence, drawing on all documentation and information gathered during the earlier stages.
The draft is shared with you for review. You confirm the contents are accurate and approve the correspondence before it is finalised.
Our team carries out a final internal check of the complete file, all documents, correspondence, and supporting materials, before submission.
The completed correspondence and administrative pack are formally submitted on your behalf. You receive a full copy for your records.
Fees are quoted individually for each client and matter. You will always receive a written fee quote before any stage is confirmed, no upfront lump sums, no hidden costs.
Fees quoted individually: Our fees are tailored to the nature and complexity of each matter. A fee quote is provided in writing before any stage is confirmed. You are never charged in advance for work not yet carried out, and you will not progress to a subsequent stage without your prior written agreement.
A full review of your matter, client brief, and preparation of your initial administrative file. Payable upon engagement.
Preparation of all formal documentation and written correspondence, together with any associated administrative consultancy. Payable upon completion of document drafting.
Finalisation and delivery of the complete administrative pack, including all supporting documentation. Payable upon completion of all associated administrative work.
A few of the questions we are asked most often. You will find many more on our FAQ page.
Tell us about your matter and we will come back to you within one business day, at no cost and with no obligation.
Oxthorpe Barwell
123 Stratford Road
Shirley, Solihull, B90 3ND
Monday - Friday: 9:30am - 5:00pm
Saturday & Sunday: Closed