Expert Letter Writing & Document Administration
We prepare professionally drafted correspondence and formal documentation on your behalf, clearly structured, precisely worded, and delivered at every stage of your matter.
We are a document preparation service, not a law firm and not a claims management company. You pay a quoted fee for the documents we prepare and keep 100% of anything you recover.
Our Stage Payment Structure
Professional Administration,
Done Properly
Clear, Plain-English Communication
We explain exactly what we are doing and why at every stage, no jargon, no surprises.
Every Letter Reviewed Internally
Nothing is sent without an internal review. Your correspondence is accurate, professional and purposeful.
Clear Turnaround Times
Initial letters are typically prepared within 30 days of receiving your full brief and instruction.
GDPR Compliant & ICO Registered
Your data is handled securely and in full compliance with UK GDPR and the Data Protection Act 2018.
Stage Payments, Pay as You Go
You are never asked to pay upfront for work that has not been done. Each payment relates to a defined deliverable.
Professional Document & Letter Writing Services
We handle the preparation and administration of formal written correspondence across a range of personal and business matters.
Dispute Resolution
Support for consumer and commercial disputes, from assessing the agreement and the history to preparing the correspondence the dispute needs.
Learn more →Contract Termination
For clients considering an exit from a service, commercial or consumer agreement. Notice that does not follow the contract can leave you worse off, so the wording is the starting point.
Learn more →Mediation
A voluntary route towards an agreed resolution where both sides are willing. We can discuss whether it suits your matter and prepare the correspondence proposing it.
Learn more →Arbitration
A structured process in which an independent arbitrator decides the dispute. We can review whether that route is open to you under your agreement and prepare the documentation.
Learn more →Timeshare Exit
For timeshare and holiday-product owners seeking to understand their agreement and the exit routes realistically available to them.
Learn more →Simple, Structured & Fully Managed
From your initial enquiry to final correspondence, we handle every step of the administrative process on your behalf.
Initial Assessment
We review the details of your matter at no cost, assess whether we can assist, and confirm the appropriate service for your needs.
Welcome Call
A dedicated member of our team contacts you to introduce the process, answer your questions, and confirm your instruction.
Collect Documents
We gather all relevant documentation from you, agreements, correspondence, statements, or any other supporting materials.
Summary of Events Call
We walk through the full timeline of your matter with you to ensure every detail is accurately captured before drafting begins.
Letter Drafted
Our team prepares your formal correspondence, drawing on all documentation and information gathered during the earlier stages.
Client Review
The draft is shared with you for review. You confirm the contents are accurate and approve the correspondence before it is finalised.
Final File Review
Our team carries out a final internal check of the complete file, all documents, correspondence, and supporting materials, before submission.
Formal Submission
The completed correspondence and administrative pack are formally submitted on your behalf. You receive a full copy for your records.
Stage Payment Structure
Fees are quoted individually for each client and matter. You will always receive a written fee quote before any stage is confirmed, no upfront lump sums, no hidden costs.
Fees quoted individually: Our fees are tailored to the nature and complexity of each matter. A fee quote is provided in writing before any stage is confirmed. You are never charged in advance for work not yet carried out, and you will not progress to a subsequent stage without your prior written agreement.
How this differs from a claims management company: claims companies typically charge a percentage of any award, in the range they publish themselves, often between 15% and 36% plus VAT. We do not take a percentage. You pay a quoted fee for the documents prepared, whatever the outcome, and you keep the whole of any refund, compensation or write-off. The Financial Ombudsman Service and the small claims process are free to use, and we will tell you if we think you can manage without us.
Initial Administrative Assessment
A full review of your matter, client brief, and preparation of your initial administrative file. Payable upon engagement.
Document Preparation & Consultancy Fee
Preparation of all formal documentation and written correspondence, together with any associated administrative consultancy. Payable upon completion of document drafting.
Administrative Pack Completion Fee
Finalisation and delivery of the complete administrative pack, including all supporting documentation. Payable upon completion of all associated administrative work.
What's Included at Every Stage
Frequently Asked Questions
A few of the questions we are asked most often. You will find many more on our FAQ page.
What does Oxthorpe Barwell do?
Are you solicitors or a law firm?
How much does it cost?
Request Your Free Initial Review
Tell us about your matter and we will come back to you within one business day, at no cost and with no obligation.
Office Address
Oxthorpe Barwell
123 Stratford Road
Shirley, Solihull, B90 3ND
Office Hours
Monday - Friday: 9:30am - 5:00pm
Saturday & Sunday: Closed