Last updated: 18 September 2026
You have the right to cancel your instruction with Oxthorpe Barwell within 14 days of signing your service agreement, without giving any reason. This is your statutory cancellation right under the Consumer Contracts Regulations 2013.
To cancel, contact us by email at info@oxthorpebarwell.co.uk or by phone on 0121 838 4460 within the 14-day period, quoting your case reference. We will confirm your cancellation in writing.
If you cancel within the 14-day period before any stage of work has been carried out, any fee paid for that stage will be refunded in full, in the same currency (GBP £) and by the same payment method used (Visa or MasterCard), normally within 14 days of your cancellation.
If you specifically ask us to begin work during the 14-day cancellation period and later cancel, we may deduct a reasonable amount for the work already carried out up to the point of cancellation, in line with the Consumer Contracts Regulations 2013. Any balance will be refunded.
Because our fees are charged in defined stages (see our Pricing page), you are only ever asked to pay for a stage once you have agreed the fee in writing, and you will not be charged for a stage that has not been carried out.
Fees paid for a stage that has already been fully and properly completed, outside the 14-day cancellation window, are non-refundable, since they relate to work already delivered.
Oxthorpe Barwell does not sell or ship any physical goods. All letters, correspondence and administrative documents we prepare are delivered digitally by email. Where a matter genuinely requires a printed copy (for example, a signed original sent to a third party), we will arrange this by post at no separate shipping charge beyond any fee already quoted to you in writing. There is no separate delivery or shipping fee structure, as no physical products are shipped to clients.
If you are unhappy with any aspect of our service, please contact us at info@oxthorpebarwell.co.uk and we will investigate and respond promptly.
Oxthorpe Barwell, 123 Stratford Road, Shirley, Solihull, B90 3ND. Telephone: 0121 838 4460 (Mon–Fri, 9:30am–5:00pm). Email: info@oxthorpebarwell.co.uk.