Answers to the questions we're asked most often. Can't find what you need? Get in touch.
We are a document preparation and administration service. We research your matter, then draft, review and manage the formal correspondence it needs, from a first letter through to final submission.
No. We are a document administration and letter writing service. We do not provide legal advice and are not a law firm or a claims management company.
Fees are quoted individually for each matter, always in pounds sterling (GBP £), and provided to you in writing before any stage begins. There is no upfront lump sum — see our Pricing page for the stage structure.
We accept payment by Visa and MasterCard. All fees are charged in GBP (£) only.
All correspondence and documents are prepared and delivered digitally by email. Printed copies are sent by post where a matter requires it. We do not ship any physical products.
Yes. You have the right to cancel within 14 days of signing your service agreement. Full details are in our Cancellation & Refund Policy.
Your data is handled securely and in full compliance with UK GDPR and the Data Protection Act 2018. We are registered with the ICO (Registration: C1730462). See our Privacy Policy for full details.
Yes. Every page on this site, including any page where you submit personal information, is served over an encrypted HTTPS/SSL connection.
Initial letters are typically prepared within 30 days of us receiving your full brief and instruction. We will keep you updated at every stage.
Yes. We work with clients across the whole of the UK — all of our services are delivered remotely by phone, email and post.
Request a free initial review and we'll talk it through with you.
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